Receipts Workbench Issue: Amount Applied Defaults Incorrectly In Quickcash Batch for Negative Invoices (Doc ID 1584682.1)

Last updated on JUNE 08, 2016

Applies to:

Symptoms

You are entering receipts and credit memos to a QucikCash Batch.

The Amount Applied defaults incorrectly in the Quickcash Batch for Negative Invoices.

Steps to Reproduce:
Responsibility:  Receivables
Navigation: Receipts > Batches
For Batch Type choose Manual-Quick

1. Create a Quick Cash batch to post credit card receipts to multiple customers. 
There is one receipt for $3500. 
You first apply the receipt to an invoice 9954446, which has a balance of $500.
This application reduces the unposted receipt amount to $3000 and brings the invoice balance to 0.00.

2. Next, you want to add the negative balance of the second invoice, -$1000, to the batch. 
Prior to R12, adding this invoice would bring the unapplied balance of the receipt up by -$1000. 
In this example, the unapplied amount of the receipt would go from $3,000 to $4,000. 

However, the system applies $1,000 of the receipt to the second invoice, bringing that invoice balance to 0.00.

This same example works successfully in Receipts > Receipts > Apply Button

Changes

Upgraded to R12

Cause