IBM AIX 6.1 Upgrade Broke Some Workflow Notifications Being Sent To The Oracle Applications User's Email Inbox (Doc ID 1584766.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Workflow Cartridge - Version 11.5.10.2 to 12.2.2 [Release 11.5.10 to 12.2]
IBM AIX on POWER Systems (64-bit)
IBM AIX upgraded to 6.1.
Using E-Business suite middle tier node/concurrent processing node as the SMTP email server name
NOT using the SENDMAIL utility on the operating system

Symptoms

The SMTP outbound server name in java mailer configuration has always been set to 11.5.10.2 E-BIS AIX hostname of middle-tier/concurrent processing tier node for E-BIS.  After upgrading the IBM AIX operating system to 6.1, the emails out of E-BIS workflow Java Mailer are not being received by all users.

Something on either the AIX os, proxy, routing, relay, or exchange is not handling them, or is not routing them properly, and depending on the email address and its domain name, certain groups are not receiving workflow email notifications.

Changes

 IBM AIX operating system upgrade to 6.1

Cause

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