Log & Notes Show HTML Tags In Email Message Body When Service Request is Created From Email

(Doc ID 1584849.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Other Components

Inbound email with an attachment causes Service Request to be created automatically, however the 'Log & Notes' of  the SR shows the attachment details as HTML code, instead of plain text.


Steps to Replicate

The issue can be reproduced at will with the following steps:

1. Send an email to the email center to create SR.
2. The SR will get created.
3. The body of the email will be present in the SR note with all the HTML tags.


Cause

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