Service Contact Center Form Not Opening - Error FRM-47023.

(Doc ID 1585086.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
CSCCCCRC.fmb

Symptoms

Contact Center form not opening.

Error:

FRM-47023: No such parameter named
SHOW_PRIMARY_EMAIL_ONLY exists in form CSCCCCRC.

Steps:

(R) Service
(N) Customer Management > Contact Center

Changes

 Applied 2013 cumulative patches.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms