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R12: AP: Payments Troubleshooting Guide: "Stuck" Payment Process Requests and Associated AP Invoices (Doc ID 1585164.1)

Last updated on JULY 08, 2020

Applies to:

Oracle Payments - Version 12.0.6 and later
Oracle Payables - Version 12.0.6 and later
Information in this document applies to any platform.

Purpose

The purpose of this note is to provide the reader with solutions for known issues related to supplier/creditor Payment Process Requests (PPRs) in the EBS Payments module that become "stuck" (cannot move forward). 
The list below is sorted by PPR Status (the Status of the PPR when it became "stuck").  This note attempts to step the reader through all known setup issues as well as known bugs that can cause the "stuck" situation to occur. 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Icon: green arrow - right 1.  INTRODUCTION
 What is a "stuck" PPR?
 How to find a PPR's status
 Are you really "stuck"?
  
 Icon - analyze block 2.  KNOWN ISSUES AND SOLUTIONS FOR "STUCK" PPRs AND AP INVOICES
 PPRs stuck in "NEW" status
 PPRs stuck in "INVOICES SELECTED" status
 PPRs stuck in "CALCULATING SPECIAL AMOUNTS" status
 PPRs stuck in "ASSEMBLED PAYMENTS" status
 PPRs stuck in "PENDING PROPOSED PAYMENTS REVIEW" status
 PPRs stuck in "FORMATTING" status, and/or associated Payment Instruction (PI) files
 PPRs stuck in "CANCELING" status
 PPRs stuck in unidentified statuses
 PPRs Stuck On the Payment Manager's Dashboard with "PROCESSING" Status
 AP Invoices stuck in "SELECTED FOR PAYMENT" status
  
 Icon - review logs 3.  WHAT TO DO IF YOU'RE STILL "STUCK"
 How to investigate/diagnose your "stuck" PPR situation
 Diagnostics
 Standard Patching Process
 Patch Wizard
 Have more questions?
References

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