R12: AP: Payments Troubleshooting Guide: "Stuck" Payment Process Requests and Associated AP Invoices
(Doc ID 1585164.1)
Last updated on APRIL 16, 2024
Applies to:
Oracle Payables - Version 12.0.6 and later Oracle Payments - Version 12.0.6 and later Information in this document applies to any platform.
Purpose
The purpose of this note is to provide the reader with solutions for known issues related to supplier/creditor Payment Process Requests (PPRs) in the EBS Payments module that become "stuck" (cannot move forward). The list below is sorted by PPR Status (the Status of the PPR when it became "stuck"). This note attempts to step the reader through all known setup issues as well as known bugs that can cause the "stuck" situation to occur.
Troubleshooting Steps
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