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Split And Transfer Of Records Not Working (Doc ID 1585348.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Incentive Compensation - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to transfer a transaction from one rep to another it does not freeze the original, create the reversal, and reassign the transaction. It creates an exact duplicate of the transaction for the second rep, while leaving the original transaction intact for the original rep. Similarly when splitting a sale, it does not freeze or reverse the original, it simply creates additional transactions.

it does not produce any error messages.

Cause

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In this Document
Symptoms
Cause
Solution


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