Self Service Instruction Text Under BFS.BENEFICIARY_CONTENT_FAMILY Ignoring HTML (Doc ID 1585483.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Self Service Benefits


After setting Self Service Instruction Text under BFS.BENEFICIARY_CONTENT_FAMILY, using HTML code, the text is being displayed, in SSBEN under the Family Members and Others section, the text is displayed in raw text format (ignoring HTML code).



Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Create a Self Service Instruction Text under BFS.BENEFICIARY_CONTENT_FAMILY
2. Create a test employee that will get enrolled in one of the plan types that are defined for the communication type.
3. Go to Employee Self Service-> Benefits-> see that the text is being displayed in text format, not HTML format.


Cause

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