Why Are Self Service Instruction Text No Longer Shown Self-Service > Benefits (SSBEN) Selection Page

(Doc ID 1585867.1)

Last updated on DECEMBER 21, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP5 and later
Information in this document applies to any platform.

Symptoms

When employee updates benefit enrollment via self service benefits, the self service instruction text no longer displays.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1. Employee updates benefit enrollment via self service benefits.
  2. The self service instruction text is not displayed.

Cause

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