My Oracle Support Banner

Customers Workbench: Cannot Select a New Primary Site for Customer - Location Already Exists for This Business Purpose and Customer (Doc ID 1586012.1)

Last updated on JUNE 01, 2024

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.


Release 12.1.3
ARHCSUB.pls 120.10

Attempt to set reset the primary flag for a customer site.

You uncheck the Primary Flag of site number and receive the message that it saved successfully.
However, Oracle reinstates the site as the primary flag.


You want to mark another site as primary and receive the following error

Location already exists for this business purpose and customer

Steps to Reproduce:
Responsibility: Receivables
Navigation:  Customers > Standard
Query details of site
Check Primary for Bill-To and Ship-To sites with location name NON NHS PUBLIC BODIES-C5
Save the record


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.