Customers Workbench: Cannot Select a New Primary Site for Customer - Location Already Exists for This Business Purpose and Customer (Doc ID 1586012.1)

Last updated on JUNE 15, 2016

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Release 12.1.3
ARHCSUB.pls 120.10

Attempt to set reset the primary flag for a customer site.

You uncheck the Primary Flag of site number and receive the message that it saved successfully.
However, Oracle reinstates the site as the primary flag.

BILL_TO_FLAG = P
SHIP_TO_FLAG = P

You want to mark another site as primary and receive the following error

Location already exists for this business purpose and customer

Steps to Reproduce:
Responsibility: Receivables
Navigation:  Customers > Standard
Query details of site
Check Primary for Bill-To and Ship-To sites with location name NON NHS PUBLIC BODIES-C5
Save the record

Cause

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