CS HTML: When Creating a New Contact For a Service Request It Is Not Possible To Choose An Existing Address for the Contact
(Doc ID 1586306.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Update Service Request
When creating a new contact for a service request on CS HTML interface, the user is forced to enter a new address for the contact.
It is not possible to choose one of the existing customer addresses for the contact.
This causes duplicate addresses to be created.
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