Unable To Find Spoiled Checks When Spoiled During Reprint Process (Doc ID 1586394.1)

Last updated on MARCH 29, 2021

Applies to:

Symptoms

In Payment Manager, cannot locate a payment that was spoiled.

STEPS
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a. Create PPR batch.
b. When it's formatted / printed it allows option to Reprint.
c. In the Reprint window there is a section on the left to Spoil.
d. Enter document number. Status = Spoiled.
e. Click continue which status now = Submitted for Printing
f. Continue to Record Print status
g. Under Payment Manager> Payments tab: Advanced Search
h. Add Another row and select from the drop down 'Status'
i. Enter 'Removed - Payment Document Spoiled'
j. Click GO
k. Nothing appears

Cause

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