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WIP Discrete Job or EAM Work Order remain stuck in Pending Close Status (Doc ID 158674.1)

Last updated on MAY 08, 2019

Applies to:

Oracle Enterprise Asset Management - Version 11.5.9 and later
Oracle Work in Process - Version 11.5.9 and later
Oracle Cost Management - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

Cannot Close A WIP Discrete Job:  Job status remains in Pending Close

ERROR:
APP-WIP-25191: x of x records failed.
You cannot change status of jobs. Either concurrent program exists to close these jobs or jobs did not have status of Pending Close

OR ERROR:
APP-WIP-25190 x of x records failed closing discrete jobs
OR ERROR:
APP-WIP-25190: You are not allowed to close jobs with these statuses 

 

Steps to reproduce:

Case1:

Work in Process > Discrete Jobs > Close Discrete Jobs

Case2:

When trying to reprocess using Close Discrete jobs form (WIPDJMDF )
WIP > Discrete jobs> Close Discrete jobs > Tools > Close

Case3:

Close EAM Work Orders:

EAM > Close WO

Case4:
Log of concurrent request WICDCL - Close Discrete Jobs may show following message

delete Existing reservations
Exception has occurred

Case5:

Another situation is when the Work Orders get closed successfully but the status hasn't changed.

Cause

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