My Oracle Support Banner

Performance Issue While BOOKING The Sales Orders Through ORDER ENTRY FORM (Doc ID 1587286.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Order Capture - Version to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Order Management - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


Find that Sales order booking is taking long time, approximately 2 minutes to BOOK an Order.

Expected is BOOKING of an Order should complete within seconds.

The issue can be reproduced at will with the following steps:
1. Log Into Order Management Responsibility.
2.Navigate to Sales Orders, Returns> Sales Orders.
3. Open the Sales Order form.
4.Enter Order header and Line Information.
5.Book the Order by hitting BOOK button.

The issue has the following business impact:
The delay in booking impacting the the sales order booking process and overall it is impacting the delivery process to the customer as well as invoicing.
This is very critical to the business.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.