Personalization Based On WHEN-VALIDATE-RECORD On Contact Center Contacts Points Tab Not Working
(Doc ID 1587443.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Symptoms
On : 11.5.10.2 - 12.1.3 version, Contact Center Form
Personalizations created for the Contact Points Tab based on the WHEN-VALIDATE-RECORD trigger do not work.
Nothing happens when the personalizations are activated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |