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Personalization Based On WHEN-VALIDATE-RECORD On Contact Center Contacts Points Tab Not Working (Doc ID 1587443.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Care - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 - 12.1.3 version, Contact Center Form

Personalizations created for the Contact Points Tab based on the WHEN-VALIDATE-RECORD trigger do not work.

Nothing happens when the personalizations are activated.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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