Personalization Based On WHEN-VALIDATE-RECORD On Contact Center Contacts Points Tab Not Working
(Doc ID 1587443.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Customer Care - Version 184.108.40.206 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
On : 220.127.116.11 - 12.1.3 version, Contact Center Form
Personalizations created for the Contact Points Tab based on the WHEN-VALIDATE-RECORD trigger do not work.
Nothing happens when the personalizations are activated.
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