Service Start Date On Quote Causing Contract Start Date Issues (Doc ID 1587562.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Quoting - Version 12.1.3 and later
Oracle iStore - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Goal

When a service line is added to a quote, it defaults the service start date as the line creation date.  

  We use the product shipment date as the contract start date.  
  So, when the service start date is blank, Oracle uses the shipment date as the service start date.  
  However, if the service start date is populated with a date, it will take that date and not the ship date.  

For example:
   quote is created in January
   product is shipped in February
   the service contract will start in January prior to the product shipping.

 
How can the service start date be passed to OM as null (rather than the quote creation date)?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms