TeleService Error: "FRM-40735: CLOSE_WINDOW trigger raised unhandled exception ORA-06508" When Closing The Service Request Form (Doc ID 1587591.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to close the Service Request form after upgrading to R12, the following error occurs.
FRM-40735: CLOSE_WINDOW trigger raised unhandled exception ORA-06508 error


Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Navigate to the Customer Support responsibility
2. Open the Create Case (Create Service Request) form.
3. Use the x at the top of the form to close and the error appears.


Cause

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