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Issue With Mass SR Update - The Value " For Parameter P_note_type Is Invalid. (Doc ID 1587651.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to use the Mass Update functionality to update Service Requests Notes the following error occurs.

API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The value " " for parameter p_note_type is invalid.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Service -> Mass Service Request / Task Update -> Mass Service Request Update
2. Enter Criteria for the SR's that are to be updated.
3. Click Update button and error appears.




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