Cannot Close/Apply Claims after Customer Merge Error: "Bill to site does not belong to the customer" (Doc ID 1588268.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Claim is not updated with the merge customer information when account merge is done.

Once we perform the customer merge, the open claim on the customer that was inactivated after the merge cannot be closed. When trying to apply receipts that has this claim, system will throw error.

Error

Bill to site does not belong to the customer

Steps to Reproduce

  1. Perform Customer merge (From Customer=A to TO Customer=B). Note Customer A has many open Claims.
  2. Merge program completes normal
  3. Try to close the open claims (that were there for customer A)
  4. System doesn't allow due to error

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms