Depot Repair Error: "One of the record in the Transaction Line Detail table is sourced but does not have an owner" When Creating A Replacement/Exchange Order (Doc ID 1588636.1)

Last updated on MAY 25, 2016

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
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Symptoms

On Repair Order Management: Cannot Create Replacement/Exchange Order from Depot Repair to Change Non-Source Instance from External To Internal 

When attempting to submit an exchange shipment line from Oracle Depot Repair the following error occurs.


ERROR
One of the record (identified by record index 2 and Item ID &inventory_item_id) in the Transaction Line Detail table is sourced but does not have an owner. Instance cannot be created without a Owner.


STEPS
1. Create a service request to return a item that interned to be shipped back to customer
2. Enter return line and ship repair line. serial number is planned to return for repair
3. Received the return line
4. Cancel the ship repaired line and enter a new ship exchange line.
5. When try to book new exchange line. Error is threw.


Cause

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