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In R12 iSupport Order Tracking Clicking On Details Hyper Link In Item Name Column Shows 'Null' In Header (Doc ID 1588913.1)

Last updated on MAY 19, 2020

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, iSupport

When clicking on Item Name Details in the Order Details page of iSupport, 'null' appears at the title of the page.

The item details should be visible at the header rather than displaying Null.

Steps to Reproduce

The issue can be reproduced at will with the following steps:

> Go to iSupport Login.
> go to Accounts >> Orders >> Search for an Order Number
> Click on the Order Number
> In the item name section - Click on Details link

Then the forwarding page will have title as Null rather than the item details.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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