Clear Record Error Message Appears Twice on Service Request Form
(Doc ID 1588916.1)
Last updated on JULY 24, 2021
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
On : 12.1.2 version, Service Request Form
When attempting to clear the service request form the following error occurs twice.
Your data is not saved yet. If you choose to proceed, your data will be lost.
Cancel <> Proceed
Steps to Replicate
The issue can be reproduced at will with the following steps:
1. Open service request from
2. Enter any details.
3. Try to clear the data, the error message appears twice.
This is not expected.
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In this Document