The Tools > Refresh Option is Greyed Out in Collections Agent Form (IEXRCALL) (Doc ID 1589060.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Tools>Refresh is Greyed Out in Collections Agent Form (IEXRCALL)

Cause

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