Delay in Seeing Workflow Notification in the User's Worklist, but Email Notification is Delivered in Normal Time Frame

(Doc ID 1589118.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Using the Oracle Application Release 12.1.3
Issue only appears in the Worklist (Delay) that may possibly be caused by a Caching problem.


Error
There is no error present.

What is working
There is no delay in Workflow Notification Emails.

Environment
Product and Version: 12.1.3 PRODUCTION
Description:
Platform: IBM AIX on POWER Systems (64-bit)
System Name: PROD

The issue can be reproduced at will with the following steps:
1. Submit Request for Approval.
2. Email is delivered right away.
3. Notification not showing up in Worklist for 15 minutes or more late.
 


Cause

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