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Error APP-CSF-223257 When Navigating To 'Select Territories And Task Owners' in Dispatch Center (Doc ID 1589214.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

When attempting to select territories and task owner, the following error appears

ERROR
-----------------------
APP-CSF-223257: Error in CSFCTTKS.HANDLER: ORA-06502: PL/SQL: numeric or value error ORA-01403: no data found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Dispatcher Responsibility
2. Navigate to Dispatch Center
3. Navigate -> Select Territories and Task Owners
4. Get the above error message



Cause

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