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Users Cannot Update The Additional Information For Agents Flexfield From The Field Service Technician Portal (Doc ID 1589509.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

Users are unable to update data in the Additional Information for Agents DFF on Field Service Technician Portal
The flexfield fields are greyed out and cannot be updated.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Technician Portal > (N) Field Service Technician Dashboard
2. Select SR to update
3. Expand Show Service Request
4. The FlexField is displayed but you are unable to update.

Cause

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