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Users Cannot Update The Additional Information For Agents Flexfield From The Field Service Technician Portal (Doc ID 1589509.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3

Users are unable to update data in the Additional Information for Agents DFF on Field Service Technician Portal
The flexfield fields are greyed out and cannot be updated.

The issue can be reproduced at will with the following steps:
1. Field Service Technician Portal > (N) Field Service Technician Dashboard
2. Select SR to update
3. Expand Show Service Request
4. The FlexField is displayed but you are unable to update.


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