Collector Not Assigned Correctly When Customer Falls into Two Territories. (Doc ID 1589520.1)

Last updated on APRIL 03, 2015

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

When a customer falls into range in 2 territories, the resource assigned remains the one assigned first.

For example:

Created Territory -
US Goods
      Child A - I Rank 18
      Resource - Steven (100001689)
      Customer Name Range - A% - I%
Ran STAR - Territory 1605 was created
Ran IEX: Territory Assignment
Collector Steven was assigned to the Customer HomeCo

Created another Child Territory
      Child I - L  Rank 17
      Resource - Sam (100000790)
      Customer Name - HomeCo
      Customer Name Range - I% to L%
Ran STAR - Territory 1605 and 1606 listed
Ran IEX: Territory Assignment
Collector Steven is still assigned to HomeCo

Sam should now be the Collector for HomeCo

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms