Customers Workbench: Update Contact Job Title Error - This Record in Table HZ_PARTIES Cannot Be Locked
(Doc ID 1589734.1)
Last updated on AUGUST 10, 2020
Oracle Receivables - Version 12.1.3 and later Information in this document applies to any platform.
Attempting to update the Job Title in Customer Contact screen and receive the following error:
Error This record in table HZ_PARTIES cannot be locked as it has been updated by another user.
The issue only occurs for a few customers.
Steps to Reproduce: Responsibility: Receivables Navigation: Customers > Customers Query for account number Click on Details icon for the account Select the site number and click on Details icon Select the Communication tab Click on Details icon for the Contact Name Change the Job Title from 'b/attnto/emailto' to 'b/attnto' Click Apply The error appears
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