Error in Configurator Runtime - Getinstancenumber() Results in an Overflow (Doc ID 1589767.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Configurator - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, JRAD User Interface

Error in Configurator getInstanceNumber() results in an overflow. 2147544178 is larger than this function can return

Getting the following error in the database server.:
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
  at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
  at org.apache.jserv.JServConnection.run(JServConnection.java:294)
  at java.lang.Thread.run(Thread.java:736)


ERROR
-----------------------
oracle.apps.cz.runtime.FatalException: Subscription Plan [2147544178].getInstanceNumber() results in an overflow. 2147544178 is
 larger than this function can return. Use getInstanceNumberLong()
java.lang.RuntimeException: Subscription Plan [2147544178].getInstanceNumber() results in an overflow. 2147544178 is larger than
this function can return. Use getInstanceNumberLong()
  at oracle.apps.cz.cio.InstanceBase.getInstanceNumber(InstanceBase.java:263)
  at oracle.apps.cz.cio.InstanceBase.createSubTreeBeforeChildren(InstanceBase.java:530)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Order Management responsibility

2. Navigate to Sales Orders

3. Enter a new sales order

4. Enter appropriate header level information

5. Navigate to Lines tab and enter an ATO or PTO model on the sales order line

6. Click on the Configurator button

7. In the Runtime, make selections and click on Save

8. Error occurs

 

Cause

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