Receipts Workbench: There is a Possibility to Reverse a Reconciled Receipt Without Error or Warning (Doc ID 1589824.1)

Last updated on APRIL 17, 2023

Applies to:

Symptoms

After reversing a receipt in AR, it is impossible to unreconcile it in Cash Management (CE).

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Receipts > Receipts
1. Enter a receipt.
2. Reconcile the Receipt with a bank statement in Cash Management
3. Reverse the Receipt in AR.
4. Try to unreconcile receipt in CE. You receive the following message:
"You may not unclear a receipt that has not been cleared".
So you are not able to reconcile against bank statement entered in step 1.

When you want to reverse a cleared receipt in ARXRWMAI, once the button 'Reverse' is pressed, a warning message like the following should pop up:

This receipt was cleared in CE, first uncleared this receipt in CE

Changes

Cause

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