MFS Multi-Platform: Error “You are NOT Authorized To Use This Application"

(Doc ID 1590220.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

User cannot login to MFS Multi-Platform with the following error
“Sorry, Login failed. You are NOT authorized to use this application"

In the log file of MMU:

Checking if user: xxxxx should be recreated.
Responsibility ID: 50715 Application ID: 513
No Language change for user: xxxxx
Check for profile value change CSM: Enable Multiple Platform for user: xxxxx
User Profile value: Y User Multi-Platform flag: N
Checking if user: xxxxx should be recreated due to Group/Owner/Role setting change.
Group ID: 0 Owner's User ID: 3746 Role ID: 0
No Group/Owner/Role Changes for user: xxxxx
Recreation of User: xxxxx due to change in user settings is postponed as there are unprocessed inQ/upload errors for this user
Checking if user: xxxxx should be updated by adding/dropping publications
User's Existing or New Publications: [JTM_HANDHELD, SERVICEP]
User's Existing Publications: [JTM_HANDHELD, SERVICEP]
Checking if user: xxxxx should be recreated.
Responsibility ID: 21685 Application ID: 513

What any additional access is needed?
 

Solution

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