Customers Workbench: Customer Site Late Charges Tab Error - HzPuiWrongMode: Please Make Sure You Have Passed All the Events and Parameters Required for the Component (Doc ID 1590469.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

Attempting to navigate to the Customer Site Late Charges tab and receive the following error:

Error
Please make sure you have passed all the events and parameters required for the component.
HzPuiWrongMode

The issue only happens for this one customer, and only when users select the 'Late Charges' tab.

Steps to Reproduce:
Responsibility:  Receivables Manager
Navigation:  Customers > Customers
Query for customer number in question
Click on Account Details icon
Click on Details icon for the bill to address
Select the Late Charges tab.  The above error appears.

Issue remains after:
-Disable personalization using <Note 1332419.1>
-Apply <Patch 13843322>:R12.AR.B


Cause

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