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CSXSRISR: Focus On Wrong Task When Copying Task For Service Request That Has a Large Number of Tasks (Doc ID 1590746.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
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The Focus is placed on the wrong Task after copying a task

On the service request task tab, when copying a task , the focus is not on the new task after the new task is created.

This happens only when there are a lot of tasks present already (20+) on the Task tab.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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