The Value of Flexfields at Account Level are Replicated at Customer Level in Collections Agent

(Doc ID 1591468.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When switching between Customer and Account levels in IEXRCALL, the Party Information flexfield and Customer Information flexfield show values not belonging to that flexfield. 

For example, the Party Information flexfield shows the values for the Customer Information flexfield. 

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Collections

  1. Query a customer with Party Type = Person
  2. View the DFF at the Customer , and Account levels
  3. After switching levels, the incorrect values are displayed after the switch.

NOTE: The issue only occurs when the Party Type = Person

Cause

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