Serial Number &TOKEN Is Defined In A Different Organization (Doc ID 1591599.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


Customer is facing issue with shipping serial number from Organization ORG2.
 
ORG1 -- Serial Number control is defined as at sales order issue. Received serial number "abc" as RMA return in ORG1.
  
ORG2 -- Serial Number control is defined as at sales order issue and this serial number "abc" is never defined in ORG2.

Moved inventory from ORG1 and ORG2 (can't move serial abc to ORG2 as serialization is at sales order issue).
When trying shipping serial from ORG2 we get error message

 

Changes

 

Cause

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