Not Able To Delete Emails From The Queue In Email Center (Doc ID 1591782.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Message Component

When trying to delete an email from the message queue in Supervisor tab, the email does not get deleted.


Steps to Replicate

The issue can be reproduced at will with the following steps
1. Go to email center supervisor responsibility
2. Go to message queue
3. Select an email and click delete
4. the email does not get deleted.

The delete reason code also does not appear when trying to delete the email.

Cause

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