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Online P11D functionality for one employee maxing out JVM CPU (Doc ID 1591843.1)

Last updated on MAY 01, 2018

Applies to:

Oracle HRMS (UK) - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, UK Payroll in Production and Test instances

When attempting to access the P11D via Employee Self Service
the following error occurs after 5-10 minutes of the form hanging

Internet Explorer cannot display the webpage


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log into Employee Self Service for someone who does not have any P11D details
2. Choose "P11D Reports"
3. form hangs

Note P11D opens fine for other users who have P11D details


Cause

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