Dispute a Transaction Which Has Been Adjusted with a Positive Amount (e.g. Charges) Error - APP-IEX-240776: Please Enter a Dispute Amount of Lesser Value as the Sum of All Disputes for the Selected Invoice Should be Lesser than the Invoice Amount
Last updated on MARCH 29, 2018
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Attempting to dispute a transactions, that has been adjusted with an additional charge, and receive the following error:
APP-IEX-240776 Please enter a dispute amount of lesser value as the sum of all disputes for the selected invoice should be lesser than the invoice amount.
Steps to Reproduce:
Enter Invoice with amount 100
Enter Invoice Adjustment of +10 as the invoice has not been paid and some charges are added
==> open amount is now 110.
Enter dispute in Collections of 110 -- this fails
Doing the same in 11i Account Details screen allows to enter the dispute up to the open balance and not just the original amount.
==> as long as the invoice is not fully disputed it stays in delinquent and will be dunned.
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