Dispute a Transaction Which Has Been Adjusted with a Positive Amount (e.g. Charges) Error - APP-IEX-240776: Please Enter a Dispute Amount of Lesser Value as the Sum of All Disputes for the Selected Invoice Should be Lesser than the Invoice Amount (Doc ID 1591853.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to dispute a transactions, that has been adjusted with an additional charge, and receive the following error:

APP-IEX-240776 Please enter a dispute amount of lesser value as the sum of all disputes for the selected invoice should be lesser than the invoice amount.

Steps to Reproduce:
Enter Invoice with amount 100
Enter Invoice Adjustment of +10 as the invoice has not been paid and some charges are added
==> open amount is now 110.

Enter dispute in Collections of 110 -- this fails

Doing the same in 11i Account Details screen allows to enter the dispute up to the open balance and not just the original amount.

Business impact:
==> as long as the invoice is not fully disputed it stays in delinquent and will be dunned.

Cause

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