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NullPointerException When Creating A SR Over ISupport With Manually Filled In Problem Type (Doc ID 1592771.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle iSupport - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, Homepage

When attempting to create SR form with problem type manually entered (no linked description)
the following error occurs.

ERROR
-----------------------
java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:396)
at oracle.apps.ibu.requests.CreateSRRequestHandler.productAndProblemTypeHandler(CreateSRRequestHandler.java:799)
at oracle.apps.ibu.requests.CreateSRRequestHandler.handlePageRequest(CreateSRRequestHandler.java:237)
at _ibuSRIdentifyProblem._jspService(_ibuSRIdentifyProblem.java:2775)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:621)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:871)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:595)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. iSupport responsibility
2. Create SR
3. Enter problem code manually
4. Save
5. Exception error


Changes

 No changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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