Receipts Workbench Issue: Unable To Change Customer Details On Posted Receipts (Doc ID 1593042.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

In 11i, you had the flexibility to change the customer details, even after a receipt was accounted and posted to GL.

This flexibility is not available post upgrade to R12. 

You require this functionality, as you have several Lockbox receipts where the customer detail has to be changed after month-end close.  In other words, after create accounting and posting to GL.

Changes

Upgraded from 11i to R12

Cause

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