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17024812: Getting Error When Retrieve Information For Serial Number In “Supervisor Dashboard” In CSZ (Doc ID 1593329.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to create a new Service Request from the Agent Dashboard -> Agent Tools using a Serial Number the following error occurs for some Serial Numbers entered:

Getting below error:
## Detail 0 ##
java.lang.NumberFormatException: For input string: "nu"
at java.lang.NumberFormatException.forInputString(
at java.lang.Integer.parseInt(
at java.lang.Integer.parseInt(
at oracle.sql.NUMBER.toBytes(

Steps to Reproduce:
The issue can be reproduced at will with the following steps for specific Serial Numbers:
1. Navigate to Service Request from the Agent Dashboard -> Agent Tools
2. Use the Serial Number, Search key and enter a Serial Number
3. Error appears.




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