ITS fails due to volume or weight UOM being NULL in WSH_DELIVERY_DETAILS (Doc ID 1593371.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to interface a specific delivery,  the following error occurs in the Interface Trip Stop debug log file.

ERROR
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 Error in Routine WSH_FC_INTERFACE.Calculate_Delivery_Level_Cost, Oracle Error - -1476
  ORA-01476: divisor is equal to zero

STEPS
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The issue can be reproduced at will with the following steps:

1.  Set debugging options as per note 290432.1
2.  Nav->shipping->interfaces->run
3   Run interface trip stop for for the problematic delivery
4.  ITS completes with warning
5.  Review ITS debug log file, see above error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot complete interfacing the problematic delivery to OM and Inventory. This leaves unprocessed shipping transactions which prevent closure of the current accounting period.

Cause

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