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Create and Reschedule ISO request fails with "e_creating_iso_err" (Doc ID 1593379.1)

Last updated on JULY 16, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version,

When ever a planned inbound/outbound shipments are released from DRP workbench, the "Create and Reschedule ISO" request fails to create the Internal Sales Order.
The request log shows the following error

Error in loading sales order.
Error in CREATE_AND_SCHEDULE_ISO : e_creating_iso_err

The issue can be reproduced at will with the following steps:
Responsibility - Distribution Planner
Navigate to Workbench
Try to release Planned inbound shipments or Planned outbound shipments, the IR/ISO is not created.
On source, Create and Reschedule ISO completes in error




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