Create and Reschedule ISO request fails with "e_creating_iso_err" (Doc ID 1593379.1)

Last updated on JULY 16, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

When ever a planned inbound/outbound shipments are released from DRP workbench, the "Create and Reschedule ISO" request fails to create the Internal Sales Order.
The request log shows the following error

ERROR
-----------------------
Error in loading sales order.
Error in CREATE_AND_SCHEDULE_ISO : e_creating_iso_err


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Responsibility - Distribution Planner
Navigate to Workbench
Try to release Planned inbound shipments or Planned outbound shipments, the IR/ISO is not created.
On source, Create and Reschedule ISO completes in error


Changes

 

Cause

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