Tender Messages Via More Than One Type Of Communication Method Does Not Work (Doc ID 1593741.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.0 and later
Information in this document applies to any platform.

Symptoms


When attempting to tenders to a contact that has more than one Communication Method defined with the same rank, only one communication method is used.

This is contrary to the understanding based on the following HELP documentation:

Specify a Rank for the communication method. Rank prioritizes the saved communication methods. The highest priority is 1. If the rank between two companies does not match, the method preferred by the source company (shipper) is used. You can also specify the same rank when you want to receive messages via more than one type of communication method. For example, when you want to receive both an email and a fax.

 -- Expected Behavior
That both types of communications listed would receive information regarding the Tender

Cause

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