CSI_IB_RECORD_NOTFOUND - The source item instance &ITEM, in Subinventory &SUBINVENTORY, for Organization &ORG_ID in Oracle Install Base does not exist. Please verify that any receipt transactions were successful. (Doc ID 1594226.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error Code: CSI_IB_RECORD_NOTFOUND
Error Text: The source item instance &ITEM, in Subinventory &SUBINVENTORY, for Organization &ORG_ID in Oracle Install Base does not exist. Please verify that any receipt transactions were successful.

Internal Order In Transit Receipt transactions for multiple quantity when item is defined as serial controlled at Shipping org and Non serial controlled at Receiving org has following error:

The source item instance &ITEM, in Subinventory &SUBINVENTORY, for Organization &ORG_ID in Oracle Install Base does not exist. Please verify that any receipt transactions were successful.

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Perform a new Internal Sales Order Shipment transactions from an org where the item is serial controlled at receipt, for a qty > 1 (eg. ship 5 serials)
2. Perform the Internal Sales Order Receipt transaction for the same qty as shipped above, receiving into an org where the item is not serial controlled

Cause

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