Create Customer Account Contact errors with 'oracle.jbo.JboException: Cannot Post Entity With No Attribute Set' (Doc ID 1594331.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3, the following error is received when trying to create a customer's contact:

Error
oracle.jbo.JboException: Cannot post any entity with no attribute set

The error does not occur if users enter the address for the contact.
So in order to create a customer contact successfully, users must enter the address for the contact. Else they will get the error reported above.
Patch 10142275:R12.AR.B and 16539522:R12.HZ.B have been applied but still users must enter an address when creating a contact.

Steps to reproduce:

-Receivables Manager, N: Customers : Customers
-Query for a customer
-Click on Details for customer account
-Select the Communication tab
-Click on the Create Contact button.
-Fill in these fields: Prefix, First Name, and Last Name.
-Click Save. The error appears.

Cause

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