When Running some Reports in French Canadian ( FRC) the Report Is Displayed English ( ENG ) Instead Of French When ICX Territory Set To US (rather than Canada) (Doc ID 1594445.1)

Last updated on JANUARY 26, 2018

Applies to:

Symptoms

On : 12.1.3 version, Canadian Payroll
On all instances.

ACTUAL BEHAVIOR
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When ICX profile « ICX : Territory » is set to United States ( États-Unis), reports when run when logged in as FRC are still printing in English.
The profile : « ICX : Language » is correctly set to French Canadian (Français (Canada) and the user is logged in w/that language.

Reports with this problem:

- Rapport sur les avis rétroactifs (avancé) – PDF (Retro-Notifications Report (Enhanced))
- Sommaire brut à net (PDF) (Gross To Net Summary (PDF))
- Rapport des messages de paie (PDF) Payroll Message Report (PD
- Rapport Répartition des coûts pour intervalle de dates (PDF) Cost Breakdown Report for Date Range (PDF
- Rapport Répartition des coûts pour l'attribution des coûts (PDF) Cost Breakdown Report for Costing Run (PDF
- Rapport Détail des liens d'éléments (PDF) Element Link Details Report (PDF)

EXPECTED BEHAVIOR
-----------------------
As the client is operating in Canada we would expect both the following setups to work:


1) is user is logged in and operating in the Canadian French language:
  profile « ICX : Language » is Français (Canada).
  profile « ICX : Territory » = Canada

2) is user is logged in and operating in the Canadian French language:
  profile « ICX : Language » is US English
  profile « ICX : Territory » = Canada

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. set the system as :
  profile « ICX : Language » is Français (Canada).
  profile « ICX : Territory » = Canada
2. Log into the system as a FRC User
3. Run one of the reports listed above

Cause