Unable to Add Unpaid Reason for Transactions of Class Payments from Collections Manager (Doc ID 1594543.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Details

Unable to add Unpaid reason for transactions of class Payments from Collections Manager

When you add "Unpaid Reason" for transactions of class Payment from the Aging tab in Collections Work Bench, the entered value and it is stored in back-end table but the entered value is not displayed when you query that transaction from the application.

Responsibility: Collections Manager
Navigation: Collections > Query The transaction of class Payment > Aging tab
Click on transactions
Right click on the transaction
Select Unpaid Reason from the LOV
Save

Cause

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