Advanced Collections: Unpaid Reason Code Error

(Doc ID 1594728.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

From eBusiness Center Form went to a Transaction Row.  This Transaction has Unpaid Reason attached.  Attempting to change the unpaid reason code and receive the following error:

APP-JTF-210604 Program Error: Please inform your system administrator or support that:

jtf_grid.getRowSelection package reports error:

DEVELOPER ERROR: jtf_grid.getRowSelection reports that an error has occured for

grid:
datasource:

The following information is available:

jtf_grid.getRowSelection can only be called after a
JTF_GRID_EVENTS.ROW_SELECTION_EVENT has occured for the current grid

Steps to Reproduce:
Click Full Screen button
Transaction Full Screen window opened
Navigate to unpaid reason column and right click
Select Unpaid Reason
Try to change the Unpaid Reason
Error message displays

The error is either in the form or the metadata definition.

Cause

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