Description Of "Urgency" In Oracle ISupport Is Not Available
(Doc ID 1594890.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle iSupport - Version 12.0.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.0.6 version, Service Request
ACTUAL BEHAVIOR
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The Urgency LOV in the Create Service Request page does not include the description column.
EXPECTED BEHAVIOR
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The Urgency description should be available.
STEPS
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The issue can be reproduced at will with the following steps:
1. In iSupport initiate the creation of a new SR.
2. The Urgency LOV doesn't provide a Description
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |