Cannot Create Custom Action On Object Type - Item (Doc ID 1595004.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

The Issue
There is a need to add Custom Action on Item Menu - to Trigger the Item Agent Based on a Custom Event.

To achieve the above completed the following:

1. Created the Item Type Agent that will listen to the custom event

2 Then Attempt to create a new custom action via Configuration and Administration> User Configuration>Actions Manager

3. There is no Field Action Definition ID to select for: RUN_AGENT_ITEM

Since the Value RUN_AGENT_ITEM does not exist within the instance
equesting that this value RUN_AGENT_ITEM get placed within the LOV so there is the ability to accomplish the requirement above.

Cause

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